SHIPPING POLICY
Shipping Policy – XuraGifts
Last Updated: March 1, 2024
We aim to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policies:
1. Free Shipping
Worldwide: Free shipping on orders over $50.
Canada: Free shipping on all orders.
2. Delivery Time
Delivery Time = Processing Time + Shipping Time
Processing Time: 1-2 business days.
Shipping Time:
Canada: 5-7 business days.
International: 12-18 business days.
Express Shipping (if selected at checkout): 7-10 business days worldwide.
Note: During peak seasons and promotional sales, delivery times may be longer.
3. How to Track Your Order
Once your order is packed, we will send you a shipment confirmation email with tracking information. Please note that tracking details may take a few days to update.
4. Delayed or Lost Packages
If your package is delayed or lost, we will work with you to resolve the issue:
A. Maintain Communication:
We will keep you updated on the status of your package and explain the situation.
B. Real-Time Tracking:
If you notice a delay, contact us at support@XuraGift.com. Depending on the situation, we may:
Send a replacement package via a faster shipping method.
Re-issue the package using alternative logistics.
Contact Us
For any questions about shipping, tracking, or delays, please contact us at:
Email: support@XuraGift.com.