FAQ

1. Where do your products ship from? 

As a proud Ontario-based company headquartered in Toronto, **all product designs, quality control, and customer service are managed by our local team**. To ensure affordability and fast delivery, we partner with trusted global manufacturers and ship directly from our fulfillment network. Every product is rigorously inspected to meet Ontario’s quality standards.

 

2. How long does shipping take?

Most orders arrive within **7-14 business days** internationally. For personalized items (e.g., engraved music boxes), please allow an additional **3-5 business days** — this extra time ensures your custom design is crafted to perfection.  

 

3. What is your return policy?

We offer a **30-day satisfaction guarantee**. If you’re unsatisfied, contact our support team at support@xuragift.com to initiate a return. *Note: Personalized items are final sale unless damaged or defective.

 

4.  Do you allow payment upon delivery?

We currently accept secure online payments via Credit Cards, PayPal, etc.to ensure a smooth checkout experience. For security reasons, we do not offer payment upon delivery at this time.

 

5. Is my payment information secure?

Your security is our priority. We use **SSL encryption** and partner with PCI-DSS certified payment processors (e.g., Shopify payment, PayPal). No financial data is stored on our servers.