As a proud Ontario-based company headquartered in Toronto, **all product designs, quality control, and customer service are managed by our local team**. To ensure affordability and fast delivery, we partner with trusted global manufacturers and ship directly from our fulfillment network. Every product is rigorously inspected to meet Ontario’s quality standards.  

We offer a **30-day satisfaction guarantee**. If you’re unsatisfied, contact our support team at support@xuragift.com to initiate a return. *Note: Personalized items are final sale unless damaged or defective.*  

Most orders arrive within **7-14 business days** internationally. For personalized items (e.g., engraved music boxes), please allow an additional **3-5 business days** — this extra time ensures your custom design is crafted to perfection.  

Your security is our priority. We use **SSL encryption** and partner with PCI-DSS certified payment processors (e.g., Shopify payment, PayPal). No financial data is stored on our servers.  

We currently accept secure online payments via Credit Cards, PayPal, etc.to ensure a smooth checkout experience. For security reasons, we dont't offer payment upon delivery at this time.